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Refund Policy

A legal disclaimer

Refund & Return Policy – Women’s Fashion Online Store

1. Purpose

This Refund & Return Policy outlines the conditions under which customers may request a return, exchange, or refund for items purchased from our online women’s fashion store.

 

2. Return & Refund Eligibility

We accept return and refund requests under the following conditions:

  • The item arrived damaged or defective

  • The item received is incorrect (wrong size, color, or product)

  • The order was not delivered within the estimated delivery time

  • The customer requests a return within the allowed return period

 

3. Return Period

Customers must request a return or refund within 14 days of receiving their order.

Requests made after this period may not be accepted.

 

4. Item Conditions for Return

To be eligible for a return or refund:

  • Items must be unused, unworn, and unwashed

  • Items must include original tags and packaging

  • Items must be returned in their original condition

 

5. Non-Refundable Items

The following items are not eligible for return or refund:

  • Sale or clearance items (final sale)

  • Swimwear or intimate wear (for hygiene reasons), if the seal is broken

  • Items that show signs of use, damage, or washing after delivery

  • Customized or personalized items

 

6. Return Process

  1. Contact our customer support at [your email] within the return period

  2. Provide your order number and reason for return

  3. Our team will review your request within 5–10 business days

  4. If approved, you will receive return instructions

 

7. Refund Method

Once the returned item is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Alternatively, customers may choose store credit or exchange, if available

 

8. Refund Processing Time

Refunds are processed within 7–14 business days after approval.

 

9. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping fees are non-refundable

 

10. Contact

For support and return requests:

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